Associate Escrow Assistant

About the position

The Associate Escrow Assistant position at BCforward is an entry-level role focused on providing administrative support and excellent customer service within the escrow division. The role involves managing various clerical tasks, processing documents, and acting as a liaison between clients and building management. This position is expected to be onsite in Las Vegas, NV, and has the potential for extension or conversion to a permanent role for the right candidate.

Responsibilities

• Receive, process and scan mail documents to appropriate recipients.
• File and store original recordables per retention guidelines.
• Process returned mail according to division procedures.
• Process outgoing mail according to division procedures.
• Receive/Post checks and update files accordingly.
• Perform end-of-day deposits.
• Order office supplies and maintain inventory.
• Act as liaison between Client and building management to handle maintenance and other building-related requests.
• Assist the Customer Service team by handling incoming call overflow during surge periods.

Requirements

• High School diploma or equivalent required.
• Strong customer service skills.
• Detail oriented.
• Time management skills.
• Strong organizational skills.
• Ability to manage high volume of data and information.
• Excellent verbal and written communication skills.
• Teamwork skills.
• Computer proficient including Microsoft Office Programs with basic Excel skill level.

Nice-to-haves

• Customer service, office/administrative, call center or industry-related real estate background is helpful.

Benefits

• Major medical insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Employer-provided group life insurance
• Voluntary life insurance
• Short-term disability
• Long-term disability
• 401k