Associate Fraud Ops Analyst (Hybrid)

$48,180 - $63,140/Yr

Citigroup - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Credit Intermediation and Related Activities

About the position

The Associate Fraud Ops Analyst is an entry-level position focused on assisting the Fraud Operations team in minimizing fraud risks and losses. The role involves applying fraud risk policies and controls, conducting investigations, and providing analytical support to identify and prevent fraudulent activities.

Responsibilities

• Follow investigative standards for analytical assessments
• Case/referral assignment based on level
• Complete end to end internal investigative reports
• Provide tactical analysis through referral management, linking events and data quality management
• Identify any process gaps, contributing systemic and technical root causes
• Administrate fraud referrals from various Citi businesses, external financial institutions, and Law Enforcement agencies; identifying, building, linking and escalating cases to management for review and/or assignment
• Gather data, conduct research and provide analysis of information and data from a variety of sources, both internal and external to the business, to identify, support investigations and determine fraud trend activity, schemes and organized rings
• Produce reports and provide analysis for more complex cases either as an individual or as part of a team
• Support other Retail Bank Fraud Operations or businesses requiring assistance

Requirements

• Bachelor's degree or equivalent experience
• 3 years of fraud analytical experience
• Understanding of processes and procedures for data collection, examination, and analysis
• Demonstrated writing and communication skills
• Experience in data analysis and interpretation
• Knowledge of financial products, frauds, and trends
• Experience working in an in-house investigations team
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint)

Nice-to-haves

• Previous US Intelligence, military, law enforcement, law firm or government service background
• Experience in Wire Fraud Investigations
• Experience in Adult Elder abuse investigations
• High level Interview/Communication skills
• 2nd language skills

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance