Citigroup - San Antonio, TX
posted 4 months ago
The Assoc Fraud Ops Analyst is an entry-level position that plays a crucial role in assisting the Fraud Operations team to minimize the impact of fraud incidents and prevent losses. The primary objective of this role is to support the management of fraud losses by ensuring that analysts make informed decisions based on a risk/reward balance methodology. This position requires a keen understanding of fraud risk policies and controls, and the ability to apply these effectively in various scenarios. In this role, the analyst will follow established investigative standards for conducting analytical assessments and will be responsible for case and referral assignments based on their complexity. The analyst will complete end-to-end internal investigative reports and provide tactical analysis through effective referral management, linking events, and ensuring data quality management. Identifying process gaps and contributing to the understanding of systemic and technical root causes will also be key responsibilities. The analyst will administrate fraud referrals from various Citi businesses, external financial institutions, and law enforcement agencies, identifying, building, linking, and escalating cases to management for review and assignment. Gathering data, conducting research, and providing analysis from a variety of internal and external sources will be essential to identify and support investigations, as well as to determine fraud trend activity, schemes, and organized rings. The analyst will also produce reports and provide analysis for more complex cases, either independently or as part of a team, while supporting other Retail Bank Fraud Operations or businesses requiring assistance.