Associate Help Desk Technician
West Virginia University Health System•Morgantown, WV
418d
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About The Position
Provides first contact customer support to end users for a variety of computer applications, hardware and related issues. Responds to customer telephone calls, e-mails for matters requiring technical support. Logs and monitors customer incidents, problems and requests to ensure timely resolution. Possesses working familiarity with a wide variety of computing devices, personal computer support concepts, practices, and procedures. Responsible for accurate user provisioning and documentation for security tracking and auditing purposes. Help desk is also responsible for monitoring the ongoing operations of the Data Center Facility.
