Associate Hotel Director (Executive Assistant Manager) (Celebrity Cruises)

Unclassified - Miami, FL

Full-time - Mid Level

Miami, FL

About the position

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea. The Associate Hotel Director works in partnership with the Hotel Director to oversee the day-to-day operations of all hotel-related areas of the ship. The Associate Hotel Director assists the Hotel Director in the strategic planning, financial forecasting, crew satisfaction deliverables, and overall guest satisfaction focus. This inspirational leader is responsible for driving, communicating, and supporting all departmental processes within Hotel Operations and is also accountable for positively influencing the Operations through a "Global" leadership approach. In this role, you will recognize the importance of driving results through segmentation and understand how to identify opportunities by guest value. You will own the total guest experience and achieve the highest levels of guest satisfaction under all circumstances, through effective communication, follow-through, and leveraging the team’s ability to resolve issues with one touch. You will actively display a business ownership mentality when developing tactical plans to achieve financial targets and promote a "Common Cents" approach in all fiscal management. Additionally, you will work from an entrepreneurial perspective to develop and implement new ideas for revenue and to improve operational efficiencies. Creating a climate of trust and mutual respect, you will promote a culture of innovation by encouraging new ideas and challenging the status quo. Consistently evaluating the team against the brand’s Modern Luxury concept and Company’s standards will be essential. You will motivate the teams to perform effectively by communicating the company’s vision, strategy, and business goals, acting as an ambassador for the Corporate Office and a driver for the Brand.

Responsibilities

• Oversee the day-to-day operations of all hotel-related areas of the ship.
• Assist the Hotel Director in strategic planning and financial forecasting.
• Drive guest satisfaction through effective communication and issue resolution.
• Develop tactical plans to achieve financial targets and promote fiscal management.
• Implement new ideas for revenue generation and operational efficiencies.
• Create a climate of trust and mutual respect among team members.
• Evaluate team performance against brand standards and company expectations.
• Motivate teams by communicating the company’s vision and business goals.

Requirements

• Experience in hotel management or a related field.
• Strong leadership and communication skills.
• Ability to drive guest satisfaction and resolve issues effectively.
• Experience in financial forecasting and budget management.
• Entrepreneurial mindset with a focus on innovation and operational efficiency.

Nice-to-haves

• Experience in the cruise industry or hospitality sector.
• Knowledge of luxury service standards.
• Multilingual abilities.

Benefits

• Career growth and development opportunities.
• Work in a dynamic and innovative environment.
• Opportunity to travel and work at sea.