Broadridge Financial Solutions
posted 3 months ago
At Broadridge, we have cultivated a culture that prioritizes empowering individuals to achieve more. We are currently seeking an Associate HR Compliance Specialist to join our global HR team. This role is pivotal in responding to inquiries from associates, managers, HR personnel, and external companies through inbound calls or our case management system (Tier 1). The successful candidate will be responsible for providing thorough answers to questions within designated service level agreements (SLAs) and documenting all incoming calls using our case management tool, ServiceNow. The inquiries may range from support for Workday and EeTIME systems to general HR questions. Additionally, the role involves conducting research and following up with requestors via outbound calls or emails as necessary. Utilizing standard operating procedures (SOPs), policy manuals, and knowledge bases will be essential in assisting with inquiries and resolving issues. When specific, in-depth functional knowledge is required, the Associate HR Compliance Specialist will escalate inquiries to HR subject matter experts. The responsibilities of this position include completing various Human Resources and Payroll-related transactions, such as data entry and managing online personnel files using systems like Workday, ADP, and EeTIME. The role also involves executing Workday data transactions for new hires, terminations, promotions, and correcting errors to ensure accurate processing of HR and payroll data. Maintaining data accuracy and implementing appropriate controls for audit verification is crucial. The Associate will manage workflows, review discrepancies, and provide clarification as needed, while also answering questions about the workflow and audit trails. Other HR-related activities include on/offboarding processes, conducting orientations, and verifying employment for associates from various entities. The role requires running standard and ad hoc reports to meet internal reporting requirements and support HR projects, as well as reviewing integrity reports and suggesting necessary changes. Participation in special projects, such as system upgrades and compliance with NY Wage regulations, is also part of the job. Continuous improvement is a key focus, and the Associate will be encouraged to suggest updates and enhancements to processes, procedures, and knowledge bases. Confidentiality and privacy of personal or sensitive data must be maintained at all times, and the Associate will perform other duties as assigned.