Associate Implementation Manager Remote

$64,314 - $107,141/Yr

Symetra Life Insurance Company - Belvue, KS

Full-time - Entry Level

Remote - Belvue, KS

Insurance Carriers and Related Activities

About the position

Symetra has an exciting opportunity to join our team as an Associate Implementation Manager! In this role, you will be responsible for implementing employer groups that are generally under 500 lives for Life, AD&D, Disability, Absence Management, and Supplemental Health Benefits. Your primary focus will be to install assigned sold cases, guiding them from the point of sale through to the delivery of the final bill and contract. This includes preparing plan materials such as administrative documents and customer education materials to ensure a smooth onboarding process for new customers. As an Associate Implementation Manager, you will manage implementations for under 500 groups, ensuring the timely, accurate, and complete onboarding of a new customer's Workforce Benefits. You will collaborate closely with Sales Representatives to present at finalist meetings and develop effective relationships with the Account Management, Sales, Underwriting, and Operations teams. Your role will also involve actively identifying, handling, and resolving issues to conclusion, researching installation issues, and developing customer-specific resolutions. This may include auditing contract drafts to ensure that the content matches employer requests. You will act as an advocate for our customers, engaging with them through various channels, including phone, email, and video conferencing. Additionally, you will work directly with third-party Brokers/Consultants to ensure a smooth implementation process and serve as the primary liaison between IT and customers for eligibility feeds. To succeed in this role, you will need to gain extensive knowledge of Symetra's Benefit product portfolios, service, and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials.

Responsibilities

• Manage implementations for under 500 groups to ensure the timely, accurate and complete onboarding of a new customer's Workforce Benefits.
• Collaborate with Sales Representatives to present at finalist meetings.
• Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams.
• Actively identify, handle, and resolve issues to conclusion advancing as appropriate.
• Research installation issues and develop customer specific resolutions, including auditing contract drafts to ensure content matches employer requests.
• Engage with customers via various channels, including phone, email, and video conferencing.
• Work directly with third party Broker/Consultant to ensure a smooth implementation.
• Act as the primary liaison between IT and customers for eligibility feeds.
• Gain extensive knowledge of Symetra's Benefit product portfolios, service and processing capabilities.

Requirements

• High School Diploma or equivalent required; College degree preferred.
• 1-2 years of experience running small group implementations required.
• Solid understanding of Symetra products, benefits, claims, and/or billing workflow processes.
• Excellent attention to detail and interpersonal, verbal, and written communication skills.
• Ability to work well under pressure and adapt to changing priorities.
• Phenomenal multi-tasking and project management skills.
• Comfortable facilitating meetings with internal and external audiences.
• Adept time management skills, especially when dealing with opposing priorities.
• Proficient with the MS Office Suite of programs.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions