About the position
At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.
Responsibilities
- Help in setting up new hardware/software and access for new hires in a 100% remote workforce environment
- Effectively challenge current processes and develop novel approaches
- Determine project deadlines and objectives with management
- Provide support of complex applications and special projects within NeuraFlash
- Develop solutions to complex problems requiring in-depth evaluation of multiple factors across multiple platforms
- Implement projects in support of internal corporate infrastructure
- Support and train users on hardware systems and software applications
- Advise and make recommendations on equipment and software application purchases
- Provide statistics for measuring technical services
Requirements
- 1+ years of IT experience
- Strong collaboration and communication skills
- Attentiveness to detail and initiative
- Customer service excellence with a positive attitude towards solving IT problems
- Understanding of MacOS and Macbook devices, Google Workspace (G-Suite), Atlassian Product Stack and Google Cloud Platform
- Experience with Mosyle MDM
- Ability to deal effectively with a wide range of vendors and service providers
- Awesome verbal and written communication skills
- Knowledge of Salesforce is ideal but not required
Benefits
- Remote & In-Person work options
- Travel commitment of up to 25% for certain roles
- Flexible working hours
- Collaborative culture with opportunities for feedback
- Celebration of achievements and team bonding activities
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