St. David's Healthcare Partnership - Austin, TX
posted 4 months ago
About the position
As a Part Time Associate IT Client Support Specialist with Parallon, you will play a crucial role in providing technical support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. This position is part of a 24/7 contact center, which means you will be expected to work various shifts, including nights, weekends, and holidays. Your primary responsibilities will include the initial assessment, triage, research, and resolution of basic incidents and requests related to the use of application software products and infrastructure components. You will be part of a dedicated team that is committed to delivering exceptional service to our end users, ensuring that their technical issues are resolved efficiently and effectively. In this role, you will provide technical support to end users, which involves troubleshooting, diagnosing, and repairing end user systems. You will collect information through constructive customer conversations to understand their issues better and access all available support tools and staff to resolve these issues. Your ability to communicate effectively and empathize with users will be essential in providing a positive support experience. This position offers an opportunity to work in a dynamic environment where you can develop your skills and contribute to the overall success of the IT department and the organization as a whole.
Responsibilities
- Provide technical support to the end user
- Provide troubleshooting, diagnosis, and repair for end user systems
- Collect information through constructive customer conversation
- Access all available support tools and staff to resolve issues
Requirements
- Experience with call center techniques
- Competency in call center tracking tools
- Prior experience supporting customers in the use of application software
- Proficiency in using support software tools
- Mobile device support experience
- Apple product support experience
- Strong understanding of HCA security-related procedures
- Understanding of Healthcare technology industry
- Basic network troubleshooting and support experience
- General desktop support experience
Benefits
- Comprehensive medical coverage
- Additional options for dental and vision benefits
- Life and disability coverage
- Flexible spending accounts
- Supplemental health protection plans
- Auto and home insurance
- Identity theft protection
- Legal counseling
- Long-term care coverage
- Moving assistance
- Pet insurance
- Free counseling services
- 401(k) Plan with a 100% match
- Employee Stock Purchase Plan
- Family support through fertility and family building benefits
- Referral services for child, elder and pet care
- Consumer discounts
- Education assistance
- Colleague recognition program
- Time Away From Work Program
- Employee Health Assistance Fund
