Associate IT Quality Assurance (QA) Analyst

Berkshire Hathaway - Boston, MA

Full-time - Entry Level

Boston, MA

Insurance Carriers and Related Activities

About the position

The Associate IT Quality Assurance (QA) Analyst position at Berkshire Hathaway Specialty Insurance is an entry-level role within the IT team, focused on ensuring the quality of software products through various testing methodologies. The role involves collaboration with both onshore and offshore teams to execute quality assurance policies and support production releases, contributing to the overall success of the software development lifecycle.

Responsibilities

• Play a hands-on role in all aspects of system, integration, and regression testing.
• Collaborate with offshore colleagues in developing and executing test cases.
• Validate new features and enhancements to meet user expectations.
• Participate in the overall planning and execution of QA Team testing objectives.
• Engage with teammates within IT to gain a complete understanding of features and enhancements.
• Confer with teammates and the management team to implement processes preventing the re-occurrence of bugs.
• Partner with business users to troubleshoot user feedback and support in receiving user certification of the product.
• Participate in troubleshooting sessions with development teams for timely turnaround of critical issues.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Requirements

• Strong analytical, problem solving, and critical thinking skills.
• Ability to work as part of a team, as well as independently when needed.
• Must be highly motivated and demonstrate interpersonal skills.
• Effective written and verbal communication skills.
• Highly organized and able to prioritize and track multiple deliverables and concurrent projects in a fast-paced environment.
• Understanding of Agile or waterfall methodologies.
• Basic understanding of SDLC (Software Development Lifecycle), including end-to-end testing concepts.
• Microsoft Office proficiency including but not limited to Outlook, Excel, PowerPoint, and Word.
• Strong customer service skills.

Nice-to-haves

• College concentration in one of the STEM disciplines or prior experience in an Information Technology role.
• Knowledge of defect management tools such as Jira, DevOps, Quality Center, or any other defect tool.
• Experience in working with Enterprise Data Warehouse & Business Intelligence tools.
• Knowledge in creating and maintaining an automated test suite, including UI, and API.
• ISTQB certification, or any relevant test / Information Technology certification.

Benefits

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for customers, teammates, and other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.