Associate IT Support Technician

Compunnel Healthcare - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Associate IT Support Technician plays a crucial role in providing technical support for hardware, software, and network systems. This position focuses on troubleshooting issues, assisting customers and departments, and ensuring effective solutions are implemented. The technician is responsible for maintaining accurate incident tracking and ensuring follow-up with relevant departments for issue resolution.

Responsibilities

• Provide technical support to customers and internal departments, troubleshooting and resolving issues related to hardware, software, integration, and operating systems in desktop, mobile computing, and network environments.
• Identify issues, apply appropriate solutions, and clearly communicate resolutions to users.
• Maintain complete, accurate, and up-to-date incident tracking information for all assigned issues.
• Own and manage incidents from start to finish, ensuring timely resolution and escalation when necessary.
• Follow up with support departments to ensure issues are fully resolved and that customers are satisfied with the outcome.
• Assist in the installation and configuration of hardware and software systems as needed.
• Collaborate with other IT teams to address complex technical problems and improve overall system performance.
• Provide exceptional customer service while resolving technical issues, maintaining a professional and positive relationship with customers.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Strong understanding of desktop and mobile computing systems, software, and network environments.
• Basic knowledge of troubleshooting and diagnosing technical issues in hardware and software systems.
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to handle multiple issues simultaneously and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Nice-to-haves

• Previous experience in IT support or a customer service-oriented technical role.
• Experience with system integration, networking, and database management.
• Certifications in IT support (e.g., CompTIA A+, ITIL Foundation, etc.).
• Knowledge of specific software, tools, or technologies used by your company, e.g., Microsoft Office Suite, network administration, etc.