Associate IT Support Technician

Ingenesis Group - Houston, TX

Full-time - Entry Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Associate IT Support Technician role at InGenesis involves providing technical support and analysis for business processes and management problems, focusing on system and customer-department requirements. The technician will work directly with customers to resolve various hardware and software issues, ensuring effective communication and problem resolution.

Responsibilities

• Assist customers in resolving hardware, software, integration, and operating system-level problems in desktop, mobile computing, and network environments.
• Identify problems, apply optimum solutions, and communicate the resolution.
• Own assigned issues and maintain accurate incident tracking information.
• Escalate issues as appropriate.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent telephone and interpersonal skills.
• Excellent problem-solving skills.