Associate IT Support Technician

Full-time - Entry Level

Melbourne, FL

About the position

As an Associate IT Support Technician, you support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities

• Install, diagnose, repair, maintain, and upgrade computer systems, desktops, and peripherals to ensure optimal performance.
• Evaluate, prioritize, and respond to service requests.
• Analyze and diagnose PC and network problems, recommending and implementing solutions.
• Perform system maintenance and upgrades as needed.
• Install, configure, test, monitor, and troubleshoot workstations, peripherals, and networked devices.
• Maintain an inventory of IT assets, tracking failures, repairs, and installations.
• Maintain communication with end users to ensure systems meet business needs.
• Coordinate with technical staff to implement and maintain secure and efficient systems.
• Provide technical support, maintain accurate ticket records, generate reports, and track system performance metrics.
• Place vendor service calls as necessary.
• Stay updated on industry trends, participate in educational opportunities, and contribute to organizational goals.

Requirements

• High School Diploma or GED
• Understanding of current principles and practices of IT support and ability to work closely with users and other IT professionals to identify, analyze and resolve system problems
• Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
• Experience with consulting and/or customer service
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with other IT professionals and end-users
• Strong analytic and problem-solving skills
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement.

Benefits

• Medical, dental, and vision coverage
• Company contribution to a health savings account
• Telemedicine
• Life and disability insurance
• Legal insurance
• 401(k) savings plan
• Wellness programs focusing on physical, emotional, and financial well-being
• Programs and activities to support career-growth, professional development, and skill enhancement
• Flexible work schedules with a 9/80 program
• Competitive vacation
• Health/emergency leave
• Paid parental leave
• Community service hours