Associate Lead Product Operations Analyst

Lockpath - Lake Oswego, OR

Full-time - Mid Level

Lake Oswego, OR

Professional, Scientific, and Technical Services

About the position

The Associate Lead Product Operations Analyst at NAVEX is a pivotal role that combines strategic impact with hands-on execution, focusing on Pendo administration. This position is responsible for delivering data-driven insights to product leadership and the broader organization, managing the collection and analysis of key data inputs, and ensuring data integrity. The role requires strong analytical skills, cross-team collaboration, and excellent project management abilities, contributing to the company's mission of making the world a safer and more ethical place.

Responsibilities

• Serve as the Pendo subject matter expert, promoting best practices and addressing data integrity issues
• Provide training and support for end users, creating clear documentation for a seamless user experience
• Consult and advocate necessary metadata to enable accurate user segmentation and insights
• Increase internal awareness and adoption of product analytics
• Collaborate with stakeholders to identify and define metrics for product features and user behavior
• Prepare regular product health reports to guide strategy
• Monitor and report on product KPIs over time
• Drive first time adoption of features and use in-app guides to support commercial success
• Automate data correlation, analysis, and reporting wherever possible

Requirements

• 5+ years in a product or business analytics role, with strong presentation skills
• Pendo Administrator certification preferred; experience with Jira, SFDC, and Power BI is a plus
• Innovative problem solver with strong interpersonal, organizational, and project management skills
• Proven ability to meet tight deadlines and resolve complex issues
• Naturally curious and a proactive learner
• Ability to drive results through your job competencies of analytics and reporting, collaboration and continuous improvement
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Benefits

• Career growth opportunities
• Competitive and transparent pay practices
• Top-of-the-range wellbeing programs
• Brilliant opt-in benefits
• Flexible work-life balance
• Inspiring company culture
• Opportunities for professional development