Associate Manager, 3PL Operations

$82,500 - $110,000/Yr

HelloFresh - Irving, TX

Full-time - Mid Level

Irving, TX

Merchant Wholesalers, Nondurable Goods

About the position

The Associate Manager, 3PL Operations at HelloFresh will support operational development initiatives for the company's 3PL and co-manufacturing network. This role involves managing daily operations, driving improvements at 3PL partners, and ensuring high-quality service delivery. The position requires a self-motivated individual who can work collaboratively across teams and is ready to enhance the 3PL program's effectiveness.

Responsibilities

• Lead day-to-day operations of the new Factor 3PL, launching in Q1 2025.
• Coordinate with Factor kitchens and outbound LOC, managing substitutions and shorts when needed.
• Report on and manage P&P and ingredient errors and mis-sorts, acting as the voice of the 3PL within the organization.
• Support daily tactical work streams to manage order volume adjustments and ensure SOPs and annual OKRs are tracked and executed.
• Conduct weekly, monthly, and quarterly scorecard and process reviews with 3PL sites.
• Work a Friday-Monday, 10x4 schedule and lead operations across all 3PL brands and sites over the weekends.
• Partner with leadership on adjustments to production and facilitate cross-departmental communications.
• Work directly with 3PL partners to build processes and identify opportunities for continuous improvement.
• Travel to 3PL facilities to strengthen partnerships and provide operational support at the shop-floor level.
• Oversee invoice receiving and approval process for Factor, categorize and report invoiced expenses, and resolve billing issues in collaboration with Accounts Payable.
• Drive a customer-focused environment committed to delivering the highest quality product to customers.

Requirements

• Bachelor's degree preferred.
• 3 years of experience supporting fulfillment and production operations in e-commerce, food/beverage, manufacturing, or distribution required.
• Ability to travel up to 35% within the United States required.
• Experience in turning analysis into action using Microsoft Office/Google Suite required.
• Willing and available to work a Friday-Monday, 8 am-6 pm schedule.

Nice-to-haves

• Previous experience background in operations and vendor management preferred.

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement