Associate Manager (Go Trade+), Client Service Trade Support

$61,000 - $130,000/Yr

SS&C Technologies - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Associate Manager (Go Trade+) position at SS&C involves overseeing client service trade support for complex investment portfolios. This role is crucial in managing middle and back office support services, ensuring smooth operations across the post-trade lifecycle, and maintaining strong relationships with clients and counterparties. The position offers a hybrid work model and emphasizes flexibility, professional development, and a commitment to diversity and inclusion.

Responsibilities

• Managing GoTrade+ clients' middle and back office support services
• Providing ongoing and daily operations support to client(s) across all aspects of the post trade lifecycle - trade support, settlements, collateral management, reconciliations and documentation services
• Completing daily, weekly and monthly assigned tasks and reviewing work product
• Globally interacting with the greater OTC Derivatives, Fund Accounting, Operations and Valuation departments
• Building and maintaining strong client and counterparty/PB relationships
• Co-Managing and coordinating client due diligence meetings as needed
• Assisting in the exception documentation and gap analysis process
• Participating in testing new functionality for technology projects
• Working with the Sales & Marketing team to support conference needs, event planning and email campaigns

Requirements

• Bachelor's degree in Business, Finance, Computer Science or related field
• Experience working in the financial services industry, preferably in a middle/back office environment
• Strong knowledge of fixed income and FX products
• OTC derivative products knowledge is a strong plus
• Project Management methodology and best practices experience
• Experience with documenting business processes and workflows
• Experience translating business requirements into software requirements (writing BRD's)
• Prior experience with both technical designs and specifications throughout the project life cycle
• Excellent communication skills particularly in a client facing environment
• Ability to work well independently
• Excellent organizational skills
• Ability to work across multiple geographic regions
• Ability to work under pressure and manage tight deadlines

Nice-to-haves

• Experience in a client-facing role
• Familiarity with technology projects
• Knowledge of compliance and regulatory requirements

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid holidays
• Parental leave