About the position
O’Neill Vintners & Distillers is a proud member of the B Corp Certified community and one of the fastest-growing wineries in California. With operations in Larkspur, Parlier/Reedley, and Paso Robles, CA, we were founded with a simple idea from our founder, Jeff O’Neill: that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. Our award-winning portfolio of brands deliver on our core values, meeting consumers where they are. These brands include Line 39, Harken Chardonnay, Rabble Wines, Charles Woodson’s Intercept, FitVine Wine, Robert Hall Winery, Allegro Cellars, BrandyLab, and Javelin Vodka. The Associate Manager of Hospitality plays a pivotal role in overseeing the daily operations of the tasting room, ensuring the seamless execution of exceptional hospitality experiences that prioritize our guests and members above all else. In this dynamic leadership position, you will empower and support the hospitality team to deliver innovative, memorable, and personalized experiences that drive business growth and strengthen brand loyalty. With a strong focus on upholding the highest standards of service, you will inspire and cultivate a culture of excellence, collaboration, and forward-thinking innovation. Reporting to the Hospitality Manager, you will actively contribute to the continuous improvement of operational processes, while fostering a guest-first environment that sets the bar for extraordinary service and sustainability.
Responsibilities
- Oversee and manage the day-to-day operations of the Tasting Room, ensuring that all activities align with organizational goals.
- Support the Wine Educators in driving high-performance metrics, including conversion rates, average order values, sales revenue, labor ratios, guest traffic, and CRM engagement.
- Continuously optimize workflows to maximize operational efficiency and guest satisfaction.
- Facilitate and lead daily team meetings, fostering a cohesive and energized team atmosphere.
- Inspire a high standard of performance while cultivating a culture of collaboration, innovation, and continuous improvement.
- Take ownership of key operational tasks, including managing opening and closing procedures, cash handling, and financial reporting.
- Ensure adherence to company policies and standards, while implementing best practices to ensure operational consistency and financial integrity.
- Lead high-level trade, media, and VIP visits, ensuring these experiences are personalized, seamless, and reflective of our guest-first hospitality approach.
- Collaborate closely with the Hospitality Manager to seamlessly execute events, from intimate gatherings to large-scale tastings.
- Coordinate logistics, ensure operational readiness, and manage staffing to deliver extraordinary experiences that exceed guest expectations.
- Act as a brand and sustainability ambassador, demonstrating positive characteristics of exceptional guest service.
- Champion innovative ideas and initiatives to elevate guest experiences and drive business growth.
- Maintain an agile mindset, actively seeking out opportunities for improvement and embracing new approaches that align with company values.
- Demonstrate exceptional leadership through a strategic, forward-thinking approach.
- Embrace the company's values and mission, operating with humility, emotional intelligence, and a strong sense of purpose.
- Recognize the impact of guest and team interactions on long-term business growth, aiming to create lasting relationships and exceed expectations.
- Perform other duties as assigned by the Tasting Room Manager.
Requirements
- Exceptional guest service skills
- Outgoing, engaging, and friendly personality
- 4+ years of experience in the hospitality industry with increasing responsibilities
- Possesses or can develop a solid knowledge of wines and winemaking processes
- Proven ability to communicate with diverse client groups effectively and appropriately
- Is flexible, can manage constantly changing priorities with enthusiasm
- Certification in California Food Handler's Training required within 30 days of employment
- Certification in California RBS Training required within 30 days of employment
- Certification in California Alcohol Server Training required within 30 days of employment
- Valid driver’s license
- Ability to work weekends and some nights
- Ability to operate a computer POS system. Experience with Tock and WineDirect a plus
- Must be at least 21 years of age
Benefits
- Competitive salary
- Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
- Short- and long-term disability
- 401(k) with a company match
- Paid Time Off
- Holidays
