Associate Manager, NAPS Technical Account Management

$101,300 - $162,050/Yr

Red Hat

Full-time - Manager

Remote

Professional, Scientific, and Technical Services

About the position

The Associate Manager for the Technical Account Management (TAM) team at Red Hat will oversee a group of skilled Technical Account Managers, focusing on providing enhanced support to government and public sector accounts. This role emphasizes leadership, team development, and collaboration with peers to ensure the team's professional growth and technical expertise. The position requires a proactive approach to managing escalations, performance metrics, and customer relationships, while also supporting sales initiatives and fostering a culture of continuous improvement.

Responsibilities

• Provide direction, coaching, and mentoring to increase your team's capabilities and ensure goal expectations are met.
• Proactively identify, recruit, assess, onboard, train, and develop a team of skilled technical and customer success professionals.
• Ensure that critical escalations are handled in a timely and customer-centric manner.
• Manage the collection, aggregation, interpretation, and reporting of organizational performance metrics to guide strategic business decisions.
• Provide guidance to associates within established company policies and recommend changes to policies and procedures.
• Support sales cycles across the portfolio of offerings and work with sales teams to maximize customer value from subscriptions.
• Promote and guide continuous professional and personal development of team members.
• Maintain knowledge of current technologies and business needs.
• Build and maintain relationships with customers.

Requirements

• US Citizenship is required to fulfill government contracts.
• Experience in engineering, computer science, software, or a related technical field.
• Experience leading and mentoring others, including people management or team lead experience.
• Ability to identify potential, develop people, and motivate and build a team.
• Excellent problem-solving, communication, and time management skills.
• Ability to collaborate effectively with associates from diverse cultural backgrounds.
• Passion for learning and sharing knowledge and experience.
• Ability to travel as required to support the business and team.
• Familiarity with Red Hat's portfolio of offerings and subscription business model is a plus.
• Knowledge of software solutions as a business model is preferred.
• Experience in sales or in a role supporting sales is preferred, as is experience working within the US public sector.
• Bachelor's degree in a related field or equivalent experience required.

Nice-to-haves

• Familiarity with Red Hat's portfolio of offerings and subscription business model.
• Knowledge of software solutions as a business model.
• Experience in sales or in a role supporting sales.
• Experience working within the US public sector.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Employee stock purchase plan
• Family planning reimbursement
• Tuition reimbursement
• Transportation expense account
• Employee assistance program