Associate Manager, Portfolio Administration - Remote

$85,500 - $182,000/Yr

Stryker - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

Merchant Wholesalers, Durable Goods

About the position

The Associate Manager for Portfolio Administration at Stryker is responsible for leading the Portfolio Administration Team within Flex Financial. This role involves managing team development, overseeing customer purchase tracking processes, ensuring compliance, and handling escalations. The Associate Manager will also track performance metrics and report to senior leadership, while developing tools and training to enhance team capacity.

Responsibilities

• Direct management of remote Portfolio Administration team
• Maintain and develop standardized policies and procedures for usage payments
• Train and develop Usage Portfolio Administrators
• Communicate and implement policy or procedure changes
• Measure and report metrics for the functional group
• Assist in developing and implementing new products and services
• Resolve conflict and address escalated issues
• Evaluate the performance of employees based on established performance parameters
• Coach and develop direct reports
• Ensure compliance with company policy and corrective actions
• Partner with IT on projects that build automation into processes for the team
• Represent Flex Financial on Stryker projects impacting consumable purchase tracking
• Submit periodic reports on assigned topics to leadership

Requirements

• Bachelor's degree in Business, Finance, or related discipline
• Minimum 6 years professional work experience
• Ability to write detailed policies and specific work instructions
• Experience with change management
• Ability to analyze and resolve non-routine issues using independent judgment
• Ability to set direction and lead others
• Ability to handle difficult situations and resolve conflict
• Willingness to assist with developing tools and trainings that create capacity

Nice-to-haves

• Microsoft Teams
• PowerBI
• General accounting knowledge
• Microsoft Excel VBA programming Macros
• SAP
• Model N

Benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance
• Short-term disability insurance