Associate Manager, Social Media Community & Engagement

Benjamin Moore - Montvale, NJ

Full-time - Entry Level

Onsite - Montvale, NJ

Chemical Manufacturing

About the position

The Associate Manager, Social Media Community & Engagement at Benjamin Moore is responsible for leading communication and engagement efforts across various social media platforms. This role focuses on building relationships with customers, enhancing brand reputation, and driving engagement through effective community management. The ideal candidate will have a passion for social media, interior design, and home decorating, and will embody the brand's voice in all interactions.

Responsibilities

• Lead communication and engagement efforts with followers/customers across key social media channels.
• Manage daily channel monitoring and responsive customer engagement, acting as a group moderator to provide high-level customer service.
• Work cross-functionally with teams including customer service, PR, and product marketing to manage customer inquiries.
• Identify and escalate broader issues, trends, and spikes in volume related to specific topics or sensitive issues for the brand.
• Summarize situations and deliver possible solutions for the cross-functional team.
• Collaborate with color and product teams to stay updated on design and color trends.
• Engage with comments and users tagging Benjamin Moore paints to build brand loyalty.
• Assist in collecting user-generated content and testimonials from customers.
• Utilize social media management tools to record responses and measure engagement success.
• Produce ongoing social listening reports to guide social media engagement strategy.
• Update and maintain Community Management process documents.
• Stay informed on the latest technology, trends, and community management methodologies.
• Perform other duties as required.

Requirements

• Bachelor's degree preferred in marketing, communications, or a similar discipline.
• 2+ years of social media community management experience for a consumer brand, preferably in interior design or home space.
• Self-starter and effective team player with the ability to drive process improvements.
• Strong writing and editing skills with attention to detail.
• Hands-on experience in community management for a recognized brand is preferred.
• Strong communication skills and ability to work collaboratively in a fast-paced environment.
• Excellent verbal and written skills with outstanding attention to detail.
• Deep understanding of social media platforms including Instagram, TikTok, Facebook, Threads, X, and YouTube.
• Experience with social media management tools such as Sprinklr.
• Resourceful and proactive with strong organizational/project management skills.

Benefits

• Work-life balance
• Competitive benefits
• Ongoing learning and continuing education
• Skill development