Associate Manager

$60,840 - $91,000/Yr

J.Crew

Full-time - Entry Level

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Associate Manager at Madewell, you will play a crucial role in the leadership team, focusing on driving business profitability through customer engagement and team development. Your responsibilities will include fostering customer loyalty, providing coaching to team members, and ensuring operational excellence across various store functions. You will also be expected to step into different roles as needed to maintain smooth operations and uphold the brand's values.

Responsibilities

• Start each shift with a high energy "we will win" vibe that ignites the team.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Ensure associates are connecting with customers authentically.
• Know what's happening in the social space and keep the team connected.
• Ensure the team has proper training and shadowing and uses existing tools and resources consistently.
• Come up with innovative and unique ways to engage the community and build loyalty through events.
• Can step into a variety of roles seamlessly to keep the business moving and everyone firing on all cylinders.
• Prioritize "need to do" over "nice to do" and drive initiatives to completion thoroughly and swiftly.
• Can step into the Store Director role if need be and knows the right thing to do.
• Act in a manner that aligns with our values.

Requirements

• High school diploma or equivalent combination of education and experience.
• 4 or more years of management experience with similar scope.
• Effective and confident communication skills.
• Ability to process information and operate store systems accurately.
• Availability during busy times, including nights, weekends, and holidays.
• Adept with technology and apps, familiar with industry-related blogs and feeds.
• Physical ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).
• Ability to move around all store areas and be accessible to customers.

Nice-to-haves

• Great fashion aesthetic and awareness of industry trends.
• Track record of setting and achieving goals.
• Enjoyment of hard work and seeing projects through from start to finish.
• Energized by change and able to rally the team behind new strategies and projects.
• Valuing diverse points of view and encouraging new ideas.

Benefits

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts
• 24/7 free confidential help with personal and work concerns
• Personal and professional development opportunities
• Volunteer program, disaster relief funds, charitable matching donations
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit
• Paid time off, holidays, parental leave, disability leave, bereavement
• 401(k) plan with company matching contributions