State Employees' Credit Union - Cary, NC

posted 20 days ago

Full-time - Entry Level
Cary, NC
Credit Intermediation and Related Activities

About the position

The Associate Member Services Representative (MSR) is an entry-level role designed to provide foundational knowledge of SECU branch operations. This position focuses on delivering exemplary member service through various channels, including in-person and telephone interactions, while performing routine branch duties and adhering to standard procedures.

Responsibilities

  • Attend Excel and Elevate - New Employee Training (E&E).
  • Complete core modules related to checking accounts, member eligibility, and SECU policies.
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure confidentiality of member information and proper access to accounts.
  • Process transactions and balance a cash drawer according to standards.
  • Greet and assist members courteously and professionally.
  • Answer phones and assist members with service requests.
  • Operate a drive-through window as needed.
  • Balance the vault and automated teller machines.
  • Evaluate daily mobile and automated teller machine check deposits.
  • Organize, file, and scan documents daily.
  • Process foreign and domestic wire transfers.
  • Troubleshoot problems with member accounts and online access.
  • Maintain daily and monthly records for various reports.
  • Exhibit a positive attitude toward members and teammates.
  • Participate in additional training and continuing education.
  • Complete additional tasks assigned by management.

Requirements

  • High school diploma or GED equivalent is required.
  • Preferred: Bachelor's degree, CCUE Certification, or Associate of Arts/Science degree via NC-CTP.
  • Good communication skills, both verbal and written.
  • Good problem-solving skills.

Nice-to-haves

  • Experience in customer service or financial services.
  • Familiarity with financial advisory and real estate products.

Benefits

  • Equal employment opportunity regardless of personal characteristics.
  • Commitment to diversity and inclusion.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service