Associate Member Services Representative

State Employees' Credit Union - Leland, NC

Full-time - Entry Level

Leland, NC

Credit Intermediation and Related Activities

About the position

The Associate Member Services Representative (MSR) is an entry-level position designed to provide foundational knowledge of SECU branch operations. This role focuses on delivering exemplary member service through various channels, including in-person, phone, and digital communication, while performing routine branch duties and adhering to standard procedures.

Responsibilities

• Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
• Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication.
• Answer phones and assist members with service requests.
• Operate a drive-through window as needed.
• Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
• Evaluate daily mobile and automated teller machine check deposits.
• Help verify and prepare cash delivery and shipments.
• Interact with other departments to facilitate member requests.
• Organize, file and scan documents daily.
• Process foreign and domestic wire transfers.
• Help order and return foreign currency.
• Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
• Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
• Learn CXone and be able to assist MSS as requested.
• Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU and provide referrals as needed.
• Maintain daily and monthly records for various reports - i.e., return items, forgeries.
• Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
• Participate in additional training and continuing education to enhance knowledge of branch operations.
• Complete additional tasks assigned by management and other administrative duties as needed.

Requirements

• Must have high school diploma or GED equivalent.
• Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Consistently demonstrates SECU's Core Values.
• Possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Good communication skills, both verbal and written.
• Good problem-solving skills.