Associate Operations Coordinator

$45,760 - $45,760/Yr

Kelly Services - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

10,001+ employees

Administrative and Support Services

About the position

For those who want to keep growing, learning, and evolving, Kelly Services is here for you! We are seeking an Associate Operations Coordinator to work at a premier logistics company in Phoenix, AZ. This position offers a chance to gain valuable experience in the operations coordination field within a collaborative and inclusive work environment. As an Associate Operations Coordinator, you will be responsible for executing various tasks related to shipment information, order creation, shipment activation, load building, load assignment, appointment scheduling, shipment tracking, event entry, and invoicing. You will also monitor task boards and email accounts to respond to customer and carrier requests, ensuring customer and carrier satisfaction by following through on requests. Additionally, you will validate and ensure the accuracy of load data in systems, which is crucial for maintaining operational efficiency. This job might be an outstanding fit if you have a high school diploma or GED, along with 2+ years of customer service experience in a call center. Demonstrated communication, prioritization, and time management skills are essential, as is the ability to work evenings and/or weekends when needed. Proficiency in Microsoft Office Suite programs and strong attention to detail and accuracy are also required. Once you apply, you will proceed to the next steps if your skills and experience align with the position. Even if this position doesn't work out, you will remain in our network, allowing our recruiters to access your profile and expand your opportunities. Helping you discover what's next in your career is what we're all about, so let's get to work!

Responsibilities

• Executing various tasks related to shipment information, order creation, shipment activation, load building, load assignment, appointment scheduling, shipment tracking, event entry, and invoicing.
• Monitoring task boards and email accounts to respond to customer and carrier requests.
• Ensuring customer and carrier satisfaction by following through on requests.
• Validating and ensuring the accuracy of load data in systems.

Requirements

• High school diploma or GED.
• 2+ years of customer service experience in a call center.
• Demonstrated communication, prioritization, and time management skills.
• Ability to work evenings and/or weekends when needed.
• Proficient in Microsoft Office Suite programs.
• Strong attention to detail and accuracy.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Access to a retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under the applicable state or local plan.