Associate Operations Manager, Cloudkitchens - Denver

$60,000 - $60,000/Yr

Cloudkitchens - Denver, CO

Full-time - Mid Level

Denver, CO

Postal Service

About the position

The Associate Operations Manager at CloudKitchens plays a crucial role in overseeing the daily operations of ghost kitchen facilities. This position focuses on team management, facility maintenance, customer support, and strategic planning to ensure efficient operations and high-quality service delivery to restaurant partners.

Responsibilities

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient order fulfillment process, and deliver excellent customer service.
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
• Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.
• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Requirements

• Mid-level experience in operations management or a related field.
• Strong leadership skills with experience in team management and training.
• Ability to manage customer relationships and provide exceptional support.
• Knowledge of health and safety regulations in food service operations.
• Experience in facility maintenance and repair processes.

Nice-to-haves

• Experience in the food service or restaurant industry.
• Familiarity with data analytics and reporting tools.
• Ability to work in a fast-paced environment and manage multiple tasks.

Benefits

• Base salary of $60,000 per year.
• Bonus opportunities.
• Equity in the form of Long-Term Incentive Plans (LTIPs).