Associate Operations Manager

$60,000 - $60,000/Yr

Cloudkitchens - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

1,001-5,000 employees

Postal Service

About the position

The Associate Operations Manager at CloudKitchens plays a crucial role in overseeing daily operations at ghost kitchen facilities. This position involves managing a dedicated team, ensuring facility maintenance, onboarding prospective partners, and delivering exceptional customer support. The role is pivotal in fostering a positive work environment and maintaining compliance with health and safety regulations.

Responsibilities

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient order fulfillment process, and deliver excellent customer service.
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
• Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.
• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Requirements

• Strong leadership and communication skills
• Experience in operations management or related field
• Ability to analyze data and make strategic decisions
• Proficiency in project management tools and software
• Knowledge of supply chain and logistics processes
• Not being afraid of getting your hands dirty when needed

Nice-to-haves

• Employee Management/Assistant Management: 2 years (Preferred)
• Property management: 2 years (Preferred)

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance