S&P Global - Nashville, TN
posted 2 months ago
The Associate, Operations - Notice Manager Support role at S&P Global is designed for individuals who are eager to engage with clients and support the Notice Manager platform, which is a leader in leveraged loan and high-yield solutions. This position is integral to the operations team, acting as a bridge between clients, the product team, and other operational units. The Notice Manager Support team is responsible for managing and analyzing client queries related to Global Loan Data, ensuring that clients receive accurate and timely information through various delivery platforms, including Integration Utility software, Loan Platforms website, APIs, and SFTP files. In this role, you will be tasked with optimizing existing practices to enhance the efficiency of data delivery to clients. You will work closely with clients to troubleshoot any issues they encounter with the data, regardless of the delivery method or the level of data they are contracted for. The ideal candidate will possess strong analytical skills and a customer-focused mindset, as they will be required to manage client cases, correspond daily with clients, and resolve queries in a timely manner. Additionally, you will interact with the Notice Manager Global Activity Processing team to address any issues related to loan notices and collaborate with the product team to escalate and resolve more complex issues. The role also involves running SQL queries to troubleshoot problems and generate reports, performing ad hoc reporting and analysis, and providing explanations and interpretations of data issues. This position is well-suited for individuals who thrive in a dynamic environment and are passionate about delivering exceptional client service while leveraging their analytical skills to support operational excellence.