ASSOCIATE OPERATIONS SPECIALIST, FRANCHISE TAX BOARD

$70,260 - $87,924/Yr

Franchise Tax Board

Full-time - Mid Level

About the position

The Associate Operations Specialist at the Franchise Tax Board (FTB) plays a crucial role in promoting taxpayer compliance and supporting the Filing Enforcement (FE) program. This position involves analyzing data, identifying trends, and assisting in the development of systems and processes to enhance the effectiveness of the FE program. The specialist will work under the direction of the Administrator II, contributing to the overall mission of ensuring timely and accurate tax filings in California.

Responsibilities

• Research issues impacting Filing Enforcement (FE) and analyze data to identify trends.
• Support program and systems changes related to FE.
• Assist in interpreting existing reports and data models.
• Identify improvement opportunities and support decision-making processes.
• Utilize available resources to gather data for analysis and reporting outcomes.
• Model appropriate behavior and promote continuous improvement in the workplace.
• Communicate clearly and effectively with team members and stakeholders.

Requirements

• Data analysis skills
• Experience with filing and tax compliance
• Proficiency in Tableau and data querying tools
• Strong presentation and communication skills
• Ability to manage time effectively and prioritize tasks
• Experience in process management and exercise planning
• Knowledge of tax law and procedures

Nice-to-haves

• Experience with Business Objects
• Filing experience in Personal Income Tax (PIT) and Business Entity (BE) tax law
• Ability to work independently and in a team environment
• Experience in data research projects

Benefits

• Free parking
• Convenient transportation options including Light Rail stop and bicycle lockers
• Carpool/vanpool opportunities