St. Luke's Cornwall Hospital - Cornwall, NY
posted 16 days ago
About the position
This position is responsible for obtaining all demographic and insurance information to ensure accurate and timely medical record completion in accordance with Joint Commission on Accreditation of Health Organizations (JC) Department of Health (DOH) standards and medical staff bylaws, rules and regulations. The role involves effective management of all incoming referrals, authorizations, Pre-Registration and Scheduling, and the transition of inquiries to the appropriate service lines. Responsibilities include completing and distributing paperwork, entering pertinent patient information into the Hospital Information System, verifying insurance eligibility, identifying out-of-pocket costs, and communicating with staff and patients regarding cash requirements on or before the service date.
Responsibilities
- Obtain demographic and insurance information from patients.
- Ensure accurate and timely medical record completion according to JC and DOH standards.
- Manage incoming referrals, authorizations, Pre-Registration, and Scheduling.
- Complete and distribute necessary paperwork.
- Enter patient information into the Hospital Information System.
- Verify insurance eligibility and identify out-of-pocket costs.
- Communicate with staff and patients about cash requirements before service dates.
Requirements
- High school diploma or equivalent required.
- Associate's degree strongly preferred, or a combination of healthcare finance or healthcare access certification (CHAA) or specific experience.
- Three years of patient registration or patient accounting experience required.
- Experience must include frequent customer interaction with a diverse community.
- Ability to work well under pressure and prioritize tasks with high accuracy and attention to detail.
- Prior experience with Windows-based software.
- Ability to learn new processes, procedures, and software quickly.
Nice-to-haves
- Bilingual (Spanish) is a plus.
