Associate Patient Care Coordinator

$33,280 - $58,802/Yr

UnitedHealth Group - Seattle, WA

Full-time - Entry Level

Onsite - Seattle, WA

Insurance Carriers and Related Activities

About the position

The Associate Patient Care Coordinator plays a vital role in supporting efficient and effective patient care within a clinic setting. This position involves various administrative tasks such as patient registration, insurance verification, and appointment scheduling, all aimed at enhancing the patient experience. The role requires strong communication skills and the ability to adapt in a dynamic environment, contributing to the overall health outcomes of the community served.

Responsibilities

• Greet customers and provide instruction over the phone
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Meet or exceed the performance measures established by the Practice Management Dept
• Order and maintain the inventory, and stock in the area according to the policies and procedures established by the Practice Management Dept. and Central Supply
• Follow established policy and procedures related to the position
• Participate and contribute in a team-based environment
• Maintain a team supportive attendance record
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

Requirements

• High School Diploma/GED (or higher)
• 1+ year(s) of customer service experience with strong communication skills both in person and via phone
• 1+ year(s) of Microsoft Office experience

Nice-to-haves

• Intake coordination experience
• Experience working in the healthcare industry
• Knowledge of medications and medical terminology

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)