Associate Patient Care Coordinator

UnitedHealth Group - Westborough, MA

Full-time - Entry Level

Onsite - Westborough, MA

Insurance Carriers and Related Activities

About the position

The Associate Patient Care Coordinator plays a crucial role in enhancing patient experiences by managing appointments, handling inquiries, and ensuring smooth operations within the healthcare setting. This position involves direct interaction with patients, assisting them with check-in and check-out processes, and maintaining medical records, all while contributing to a culture of health equity and community impact.

Responsibilities

• Answers phones and schedules appointments
• Greets patients as they arrive and manages wait time
• Completes check-in and check-out tasks including insurance verification and pre-authorizations
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Processes walk-in patients and visitors
• Manages medical records including filing, scanning, and preparing for schedules
• Ensures all correspondence is scanned and/or filed and processes requests for medical records release
• Establishes and maintains effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned
• Sets up and cleans coffee and water station for patients
• Assists with keeping the break room in good order
• May be required to travel locally up to 10% of the time for meetings or to cover other clinic locations

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience

Nice-to-haves

• 1+ years of experience working in a healthcare setting
• Strong communication and customer service skills both in person and via phone
• Working knowledge of general office procedures
• Basic knowledge of Microsoft applications
• Bilingual English/Spanish
• Medical office experience

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)