Associate Patient Care Coordinator

$33,280 - $58,802/Yr

UnitedHealth Group - Smithtown, NY

Full-time - Entry Level

Onsite - Smithtown, NY

Insurance Carriers and Related Activities

About the position

The Associate Patient Care Coordinator at Optum is responsible for supporting the care team by managing patient check-in processes, verifying insurance information, and ensuring excellent customer service. This role involves working collaboratively with healthcare providers to meet financial, clinical, and service goals while adhering to established protocols and Lean processes. The position requires a friendly demeanor and attention to detail to enhance patient experiences and operational efficiency.

Responsibilities

• Greet patients and conduct check-in process, collecting or verifying demographic information.
• Load or update insurance information as needed.
• Verify eligibility and authorization and flag appointments accordingly.
• Scan insurance card(s) and collect co-payments and outstanding balances.
• Post payments received in the practice management system and provide system-generated receipts.
• Schedule appointments using approved scheduling guidelines.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Monitor daily reminder call logs and conduct outreach to patients requiring appointments.
• Contact patients who 'no show' for follow-up appointments for chronic conditions or preventive care.
• Monitor administrative tasks in the EHR and respond timely.
• Scan and index documents into the EHR, ensuring necessary documents are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assembling and balancing batch(es) according to Optum cash control procedures.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Demonstrate respect for patients and Optum staff by maintaining a friendly, courteous manner and patient confidentiality.
• Perform other duties as assigned.

Requirements

• High School Diploma / GED (or higher).
• 1+ years of customer service or healthcare related experience.
• Intermediate level of proficiency with Microsoft Office.

Nice-to-haves

• Experience working with an electronic health record (EPIC).
• Knowledge of medical terms.
• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).