Associate Payroll Specialist

Global Payments - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Credit Intermediation and Related Activities

About the position

The Associate Payroll Specialist is responsible for managing a designated base of payroll clients, ensuring timely and accurate payroll processing while providing exceptional customer service. This role involves direct client interaction, problem-solving, and collaboration with various departments to enhance client retention and satisfaction.

Responsibilities

• Maintain an assigned base of payroll clients with various pay frequencies.
• Provide client customer support by being in the phone queue.
• Manage team member's client base when necessary.
• Provide exceptional customer service support and resolve client issues and concerns timely.
• Effectively manage critical relationships to improve client retention.
• Describe various reports and products available via software to clients.
• Collaborate with other divisions/departments to convey relevant information to clients.
• Establish and maintain positive working relationships with clients.
• De-escalate client situations and identify when Payroll Supervisor engagement is necessary.
• Learn to troubleshoot and problem-solve payroll-related issues.
• Interact with clients to obtain payroll data including hours worked and salary adjustments.
• Accurately key all payroll-related data necessary for timely processing.
• Facilitate and coordinate with all departments for seamless processing.
• Attend training classes for new hire and ongoing payroll training.
• Perform other administrative and clerical tasks as assigned.

Requirements

• Strong customer service skills and ability to resolve client issues.
• Ability to learn and maintain knowledge of Payroll Software.
• Proficient in data entry and payroll processing.
• Strong communication skills, both verbal and written.
• Ability to work effectively as part of a team.

Nice-to-haves

• Basic understanding of ancillary product setup.
• Experience in payroll administration or related field.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities