Associate Payroll Specialist

Global Payments - Oklahoma City, OK

Full-time

Oklahoma City, OK

Credit Intermediation and Related Activities

About the position

The Payroll Client Support Specialist at Heartland is responsible for maintaining a base of payroll clients and providing exceptional customer service. This role involves managing client relationships, resolving issues, and ensuring timely processing of payroll data. The specialist will collaborate with various departments to enhance client experiences and support the overall business objectives.

Responsibilities

• Maintains an assigned base of payroll clients with various pay frequencies.
• Provides client customer support by being in the phone queue.
• Manages team member's client base when necessary.
• Provides exceptional customer service support and resolves client issues and concerns timely.
• Effectively manages critical relationships between all channels to improve client retention.
• Describes the various reports and products available via software to clients.
• Collaborates with other divisions/departments as the first point of contact for client inquiries.
• Establishes and maintains a positive working relationship with clients focused on partnership and common objectives.
• Proficient at client situation de-escalation and identifies possible Payroll Supervisor engagement.
• Begins learning how to troubleshoot and problem-solve situations that arise.
• Maintains a working knowledge of the Payroll Software.
• Interacts with clients via telephone, fax, and/or e-mail to obtain payroll data.
• Accurately keys all payroll-related data necessary to process client payrolls timely by deadline.
• Facilitates, collaborates, and coordinates with all departments for seamless processing.
• Attends training department classes for new hire training and ongoing payroll training.
• Performs other administrative and clerical tasks as assigned.

Requirements

• Strong customer service skills and experience in client support.
• Ability to manage multiple client relationships effectively.
• Proficient in using payroll software and related tools.
• Excellent communication skills, both verbal and written.
• Ability to troubleshoot and problem-solve effectively.
• Strong attention to detail and accuracy in data entry.

Nice-to-haves

• Experience in payroll processing or related field.
• Familiarity with compliance initiatives and reporting.
• Knowledge of ancillary product setup.

Benefits

• Equal employment opportunities without discrimination.
• Reasonable accommodation for applicants during the application process.