Associate Payroll Specialist

Heartland Payment Systems - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Credit Intermediation and Related Activities

About the position

The Associate Payroll Specialist at Heartland Payment Systems plays a crucial role in managing payroll for a diverse client base. This position focuses on providing exceptional customer service, maintaining client relationships, and ensuring timely and accurate payroll processing. The role requires collaboration with various departments and a commitment to continuous learning and problem-solving in payroll operations.

Responsibilities

• Maintains an assigned base of payroll clients with various pay frequencies.
• Provides client customer support by being in the phone queue.
• Manages team member's client base when necessary.
• Provides exceptional customer service support and resolves client issues and concerns timely.
• Effectively manages critical relationships to improve client retention.
• Describes various reports and products available via software to clients.
• Collaborates with other divisions/departments to convey relevant information to clients.
• Establishes and maintains positive working relationships with clients.
• Proficiently de-escalates client situations and identifies when Payroll Supervisor engagement is necessary.
• Learns to troubleshoot and problem-solve payroll situations.
• Interacts with clients to obtain payroll data including hours worked and salary adjustments.
• Accurately keys all payroll-related data necessary to process client payrolls timely by deadline.
• Facilitates collaboration with all departments for seamless processing.
• Attends training classes for new hire training and ongoing payroll training.
• Performs other administrative and clerical tasks as assigned.

Requirements

• Experience in payroll processing or related field.
• Strong customer service skills and ability to resolve client issues.
• Ability to learn and maintain knowledge of payroll software.
• Effective communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with payroll software systems.
• Knowledge of compliance regulations related to payroll.

Benefits

• Equal employment opportunities without discrimination.
• Training and development opportunities.