Global Payment Holding Company - Oklahoma City, OK
posted 4 months ago
At Heartland, a Global Payments Company, we are dedicated to creating meaningful technology-centered experiences that empower our customers to thrive. As part of our dynamic team, you will play a crucial role in maintaining an assigned base of payroll clients, ensuring they receive exceptional service and support. Your responsibilities will include managing various pay frequencies such as weekly, bi-weekly, semi-monthly, and monthly, while providing timely resolutions to client issues and concerns. You will be the first point of contact for clients, effectively managing critical relationships to enhance client retention and satisfaction. In this role, you will collaborate with other divisions and departments to filter and convey relevant information to clients regarding compliance and miscellaneous initiatives. Establishing and maintaining positive working relationships with clients will be essential, as you will focus on partnership and common objectives. You will also be responsible for accurately processing payroll data, including hours worked, salary adjustments, special payments, and employee deductions, ensuring that all payroll-related data is entered timely and accurately. As you grow in this position, you will begin learning how to troubleshoot and problem-solve various situations that may arise. You will attend training sessions for new hires and ongoing payroll training throughout the year, gaining exposure to the usage of our WIKI library and related resources. This role requires a strong sense of urgency, punctuality, and reliability to meet both internal and external targeted goals daily. You will also be involved in other administrative and clerical tasks as assigned or requested, contributing to the overall success of the team and the business.