Associate Payroll Specialist

Heartland Payment Systems - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Credit Intermediation and Related Activities

About the position

The Associate Payroll Specialist at Heartland Payment Systems is responsible for managing a base of payroll clients, providing exceptional customer support, and ensuring timely processing of payroll data. This role involves maintaining positive client relationships, troubleshooting issues, and collaborating with various departments to enhance client experiences. The position requires a strong sense of urgency and reliability to meet payroll deadlines and support the overall business objectives.

Responsibilities

• Maintains an assigned base of payroll clients with various pay frequencies.
• Provides client customer support by being in the phone queue.
• Manages team member's client base when necessary.
• Provides exceptional customer service support and resolves client issues and concerns timely.
• Effectively manages critical relationships to improve client retention.
• Describes various reports and products available via software to clients.
• Collaborates with other divisions/departments to convey relevant information to clients.
• Establishes and maintains positive working relationships with clients.
• Proficiently de-escalates client situations and identifies when Payroll Supervisor engagement is necessary.
• Learns to troubleshoot and problem-solve payroll situations.
• Interacts with clients to obtain payroll data including hours worked and salary adjustments.
• Accurately keys all payroll-related data necessary to process client payrolls timely by deadline.
• Facilitates collaboration with all departments for seamless processing.
• Attends training classes for new hire training and ongoing payroll training.
• Performs other administrative and clerical tasks as assigned.

Requirements

• Mid-level experience in payroll processing and client management.
• Strong customer service skills and ability to resolve client issues.
• Ability to learn and maintain knowledge of Payroll Software.
• Proficient in communication via telephone, fax, and email.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with ancillary product setup.
• Familiarity with compliance initiatives in payroll processing.

Benefits

• Equal employment opportunities without discrimination.
• Reasonable accommodation for applicants during the application process.