Associate Payroll Specialist

Heartland | A Global Payments Company - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

About the position

The Associate Payroll Specialist at Heartland is responsible for managing a base of payroll clients, providing exceptional customer service, and ensuring timely processing of payroll data. This role involves collaborating with various departments to maintain positive client relationships and support the payroll process effectively.

Responsibilities

• Maintains an assigned base of payroll clients with various pay frequencies.
• Provides client customer support by being in the phone queue.
• Manages team member's client base when necessary.
• Provides exceptional customer service support and resolves client issues and concerns timely.
• Effectively manages critical relationships between all channels to improve client retention.
• Describes the various reports and products available via software to clients.
• Collaborates with other divisions/departments as first point of contact to filter and convey relevant information to clients regarding compliance or miscellaneous initiatives.
• Establishes and maintains a positive working relationship with clients focused on partnership and common objectives.
• Proficient at client situation de-escalation and appropriately identifies possible Payroll Supervisor engagement.
• Begins learning how to troubleshoot and problem solve situations that arise.
• Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments, and employee deductions.
• Accurately keys all payroll related data necessary to process client payrolls timely by deadline.
• Facilitates, collaborates, and coordinates with all departments for seamless and worry-free processing to maintain positive client experiences.
• Attends training department classes for new hire training and ongoing payroll training throughout the year.
• Performs other administrative and clerical tasks as assigned or requested.

Requirements

• Strong customer service skills and ability to resolve client issues.
• Ability to learn and maintain a working knowledge of Payroll Software.
• Proficient in data entry and accuracy in payroll processing.
• Basic understanding of ancillary product setup.
• Strong sense of urgency, punctuality, and reliability.

Nice-to-haves

• Experience in payroll processing or related field.
• Familiarity with compliance regulations in payroll.

Benefits

• Competitive salary
• Training and development opportunities
• Equal employment opportunities
• Supportive work environment