Associate Personal Banker

About the position

The Associate Personal Banker position at First American Bank is an entry-level role within the Retail Banking Department, focusing on providing professional customer service across both Teller and Banker functions. This non-exempt role is designed to enhance the customer experience while managing various banking transactions and sales activities. The position emphasizes collaboration with internal teams to ensure a cohesive banking relationship and requires adherence to company policies and procedures.

Responsibilities

• Manage customer experience, ensuring satisfactory service standards and appropriate resolutions are achieved.
• Assist in customer issue resolution in-person or via phone, including performing research and reviewing transactions.
• Collaborate with internal business units to ensure a cohesive customer experience tailored to individual needs.
• Utilize tools and resources to organize and analyze customer data to align customer needs to tailored recommendations for products and services.
• Manage pipeline to adequately capture conversations and opportunities for prospective and current customers.
• Provide teller services including balancing teller drawer, performing customer transactions, and processing cash advances.
• Balance and replenish ATMs, including processing deposits and verifying currency in the machine.
• Perform banking functions such as maintaining customer accounts, opening and closing accounts, and addressing customer inquiries.
• Participate in various customer service phone queues to service customers, performing research and redirecting inquiries as necessary.
• Assist in performing opening and closing procedures of the branch as needed.
• Adhere to all company policies and procedures.
• Plan, prepare, and deliver tailored sales presentations to effectively present products and services to customers.
• Identify and engage in sales conversations with customers, assisting them in selecting banking products and services.
• Open accounts and recommend services to new and existing customers in-person and via phone.
• Meet or exceed assigned sales goals.
• Analyze and identify risks while conducting customer transactions, utilizing compliance and fraud training.
• Participate in internal audits to ensure exemplary customer service standards are met.

Requirements

• High School degree or equivalent required.
• Minimum six months of customer service/retail experience required.
• Ability to handle cash transactions and proficient in working with US currency.
• Professional demeanor with the ability to communicate effectively with external and internal contacts.
• Demonstrated ability to convey thoughts and ideas effectively in written formats, including emails and letters.
• Maintain professional standards relating to spelling and grammar.
• Exemplary interpersonal skills and a constructive, solutions-focused approach.
• Sound professional judgment to balance the interests of the organization and customer.
• Cold calling sales ability with an assertive, positive, and persistent style.
• Proficiency with Microsoft 365 products and applications.

Nice-to-haves

• Demonstrated ability to learn new systems and applications.
• Ability to understand, adapt, and adjust responsibilities/workflows as a result of system upgrades.

Benefits

• Comprehensive training and professional development provided to prepare employees for success.
• Career growth opportunities within the organization.