S&P Global - Peoria, IL
posted 4 months ago
The S&P Global MI Cloud Engineering Shared Services - Platform Engineering team is seeking a skilled DevOps Support Associate to join our dynamic and growing team. This position is designed for individuals who are eager to contribute to the software development process within the 18,000-person Market Intelligence division. The role requires the associate to work a flexible shift that aligns with Eastern Standard Time (EST) in the US, ensuring optimal collaboration and support for our operations. In this role, you will be instrumental in providing technical support to our clients, ensuring the smooth operation of various applications and resolving any issues that arise. You will manage and troubleshoot issues reported by clients, documenting all support interactions and resolutions accurately in the ServiceNow - mySolutions ticketing system on a daily basis. Your ability to resolve issues creatively and effectively will be crucial, as will your proactive approach to identifying opportunities for process improvements that enhance the Developer Experience with our applications. This includes automating manual intake processes and streamlining current business-as-usual (BAU) work. The ideal candidate will have a solid foundation in AWS, Terraform, Python, and/or Linux administration, along with strong problem-solving abilities and a passion for helping our internal developer teams by providing an exceptional developer experience. Our team is characterized by a fun, dedicated, and supportive atmosphere, where we tackle interesting technical and design challenges every day. Join us to grow your skills and make a significant impact!