Associate Product Specialist, Commercial Product Management & Development

$49,400 - $98,200/Yr

S&P Global - New York, NY

Full-time - Entry Level

New York, NY

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Associate Product Specialist will support Client Services on the Ratings360® platform, focusing on user access management, client inquiries, defect monitoring, and trend analysis. This role requires collaboration with clients and internal teams to enhance the client experience and improve operational efficiencies.

Responsibilities

• Manage & process user access requests, ensuring accurate entitlement assignment across personas and functionality.
• Collaborate with internal stakeholders to troubleshoot and resolve any entitlement issues.
• Maintain up-to-date records of user entitlements and access controls.
• Act as second-level support for client inquiries related to entitlement/access, functionality, and troubleshooting.
• Provide timely and accurate information to clients, escalating issues to senior leadership and stakeholders as necessary.
• Document and track client interactions to ensure a seamless client support experience.
• Monitor and document product defects reported by clients and internal teams.
• Assist in prioritizing and categorizing defects based on severity and impact.
• Work closely with the Commercial Technology team to communicate defect trends and ensure timely resolution.
• Analyze client inquiries, defect reports and other data to identify trends and potential areas for product improvement.
• Prepare reports and presentations on findings to share with senior leaders and product teams.
• Suggest actionable insights based on data analysis to improve product quality and client satisfaction.

Requirements

• Bachelor's degree; preferred deep understanding of the credit ratings business and debt capital markets
• 3+ years of experience in product management, client support, operations, or a related field
• Strong analytical & problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in using client support software, issue tracking tools, and data analysis tools
• Ability to work collaboratively within a team and take direction from senior team members
• Eagerness to learn and grow within a dynamic and fast-paced environment

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access to a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, and financial wellness programs.
• Family-friendly perks for partners and children.
• Retail discounts and referral incentive awards.