Associate Project Manager, Branch Innovation Lab - Columbus, Ohio

JPMorgan Chase - Columbus, OH

Full-time - Mid Level

Columbus, OH

Credit Intermediation and Related Activities

About the position

The Project Manager for the Branch Innovation team will lead initiatives aimed at enhancing the branch banking experience by identifying customer and employee pain points and opportunities. This role involves collaborating with various internal and external partners to manage projects from initiation through post-implementation, ensuring effective communication and project governance throughout the process.

Responsibilities

• Aligns business unit, technical development and support organizations, serving as the central point-of-contact for overall change control (cost/schedule/effort/scope).
• Establishes a project communication plan across businesses, regions, support, and technology groups.
• Monitors, prepares, and reports project status to senior management, including schedule, effort, scoping, sizing, and budget.
• Identifies and manages cross-departmental dependencies and provides recommendations to integrate efforts where needed.
• Develops employee and change readiness plans and communications, defining team member roles and responsibilities.
• Estimates effort/cost/schedule at the program level, including project-level summaries, and schedules and assigns work as necessary.
• Identifies required resources and necessary skills for project-level tasks.
• Establishes and follows policies and procedures that ensure the integrity and quality of program artifacts.
• Establishes and facilitates project team and project governance meetings.
• Delivers high-quality reporting with effective visualization of key program metrics.
• Conducts program analytics to maximize effectiveness and troubleshoot problems while supporting business-related programs and strategies.

Requirements

• Self-motivated with the ability to operate in a fast-paced, complex environment, navigating challenges and blockers to ensure project success.
• Excellent written and verbal communication skills, able to translate complex topics for a variety of audiences.
• Minimum 3 years of project management or data analysis experience.
• Bachelor's degree, specialized training, or equivalent work experience.
• Experience managing multiple concurrent projects spanning multiple lines of business and with business process mapping.
• Experience with business process mapping.
• Experience in reporting, financial analytics, or similar roles.
• Experience with tools such as Tableau, JIRA, and MSFT Project.

Nice-to-haves

• Experience managing geographically distributed and diverse work-groups.
• Comfortable speaking and presenting to small to medium-sized audiences, including senior leadership.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching