Associate Property Engagement Platform

Hilton • Springfield, IL

370d • $55,000 - $80,000 • Remote

About The Position

As an Associate Property Engagement Platform at Hilton, you will be part of a dynamic Technology team focused on deploying innovative consumer-facing technologies in the hospitality sector. This role involves supporting the deployment of Hilton's new Property Management System (PMS) and engaging with hotels to ensure a smooth transition to the new platform. You will work closely with the Global Deployment & Change Management team, reporting to the Manager of the Property Engagement Platform, to facilitate training, data migration, and system configuration.

Requirements

• Professional work experience in Technology or related field.
• Work experience using Hotel Property, Sales, or Revenue Systems Daily.
• Solid understanding of Hilton's PMS, CRS, and interfaces.
• Domestic and international travel up to 80%.

Nice To Haves

• Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience.
• Three (3) years of professional work experience in Technology or related field.
• Two (2) years of work experience using Property, Sales, or Revenue Systems Daily.
• Proven track record as a successful systems installer.
• Knowledge in point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSON.
• Experience troubleshooting local hotel interfaces or systems.
• Bilingual.

Responsibilities

• Communicate and engage with hotels leading up to migration.
• Configure and build the system database.
• Export guest and financial data from OnQ and import into Hilton's new PMS while ensuring both systems are in balance.
• Set up hardware and system interfaces.
• Provide remote or onsite hotel training and support.
• Assist in special projects and ad hoc property support assigned by the Manager and/or Senior Associate.

Benefits

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Mental health resources including free counseling through our Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive benefits package including medical, dental, vision, life insurance, and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED