Associate Property Manager, Multifamily (Floating)

Multifamily - Houston, TX

Full-time - Mid Level

Houston, TX

Specialty Trade Contractors

About the position

The Associate Property Manager, Multifamily (Floating) is responsible for maintaining communities to a market-ready standard and ensuring high levels of service. This role involves overseeing operations, managing teams, and enhancing customer satisfaction to maximize property performance.

Responsibilities

• Assisting the Regional Property Manager with overall operations of the building.
• Ensuring the smooth running of the community in a fast-paced environment.
• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Providing superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Completing lease/renewal paperwork to ensure completion to company standards.
• Tracking and evaluating advertising and all client traffic.
• Leading by example and instilling the Cushman & Wakefield mission to be the best national management company.
• Supervising day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
• Maintaining effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintaining residents' files in accordance with company standards.
• Maintaining a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Managing and maintaining all aspects of the overall community budget and finances.
• Working with leasing staff to ensure that leasing/marketing goals are being met.

Requirements

• Bachelor's Degree preferred; High School Diploma, GED, Technical or Vocational school required.
• 3+ years of Property Management experience.
• 1+ years of Management experience.
• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills, and excellent oral and written communication skills.

Nice-to-haves

• Experience in a fast-paced property management environment.
• Ability to manage a team effectively.