Storage Rentals Of America - DeKalb, IL
posted 4 months ago
About the position
Storage Rentals of America is hiring an Associate Property Manager to join our team. Become the newest member of our exciting team at SROA as we redefine self-storage! Are you the kind of person who gets bored working in an office and wishes you could have a job that would give you the opportunity to talk to customers, walk outside to get your daily steps and other stuff? If you said yes to all (or most of it), this might be the job for you! We are a Property Management company that offers great benefits and work-life balance. With us, you will be home for dinner every day or to do anything else you want. We are looking for someone who loves talking to customers, is not afraid of moving around and likes to work independently. What do we do exactly? Our business is buying new Self-Storage properties and managing them. We started in Florida, but after 10 years we have more than 460 properties in 30 States. Pretty great, right? Our mission is to provide affordable, clean, and secure self-storage to everyone. What do we have to offer? Competitive pay with bonus potential, Zayzoon - on demand pay option, 100% paid medical options for employee only coverage, dental and vision plans for optimal care, eight (8) paid holidays, generous Paid Time Off (PTO) to recharge and relax, increasing with years of service, paid maternity and parental leave for growing families, 401(k) with a substantial employer match and 100% immediate vesting, flexible spending accounts (FSA), health savings accounts (HSA), and dependent care flexible spending accounts (DCFSA) for tax-advantaged savings, GAP insurance for added financial protection, employer-paid life insurance and long-term disability (LTD) coverage, storage discounts to help you declutter and organize, access to voluntary benefits for personalized coverage, and learning and development opportunities to maximize your potential, empowering you to excel in your career. Experience a great culture that values collaboration, innovation, and inclusivity.
Responsibilities
- Drive sales growth by helping customers understand the products and services offered.
- Follow up with customers who are undecided about renting a unit.
- Explain lease agreements and execute them when customers are ready to move forward.
- Provide excellent customer service by answering questions and addressing complaints.
- Call tenants with past due accounts to ensure timely payments.
- Maintain clear communication with other departments as they are also considered customers.
- Clean self-storage units and maintain cleanliness around the property and office.
- Conduct daily walks around the property to ensure everything is functioning properly.
- Handle cash deposits at the bank for customers who pay in cash.
- Complete necessary paperwork such as auction files, tenant letters, and reports.
Requirements
- Valid driver's license and reliable transportation are required.
- A year of experience in the storage rental industry is preferred, but customer service management experience is also acceptable.
- Availability for business hours from Monday-Saturday, including weekends and holidays as needed.
- Proficiency in Microsoft Office is necessary.
- Ability to work independently or in a small team.
- Physical ability to lift up to 50 lbs and perform tasks that require pushing, pulling, bending, and walking regularly.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
