Associate Quality Account Manager 1 (QA)

Pci Pharma Services - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Administrative and Support Services

About the position

The Associate Quality Account Manager I plays a crucial role in coordinating quality activities for a designated customer-focused team at PCI Pharma Services. This position is responsible for ensuring that the team's goals and objectives are met within specified time frames and budgets, ultimately driving project success and enhancing long-term quality customer management. The role involves creating and reviewing essential quality documentation, liaising with customers, and supporting the training and development of new Quality Coordinators.

Responsibilities

• Create, update, and peer review Master Packaging Instructions, forms, and material specifications to meet internal and customer requirements.
• Perform batch record reviews of completed orders and orders in process to ensure compliance with cGMP's and customer requirements.
• Create and/or review batch records to support the business.
• Act as the primary Quality Assurance contact for assigned customer accounts.
• Serve as a company liaison with customers concerning quality control documentation.
• Identify, communicate, track, and resolve document-related issues with other departments and customers.
• Attend or facilitate conference calls and customer meetings to provide or obtain quality-related information and customer-specific metrics.
• Populate quality-related metrics and key performance indicators for the team's performance.
• Initiate and investigate quality deviations with the responsible functional area.
• Initiate and complete supplier non-conformance reports and effectuate material control.
• Assist with training, developing, and mentoring new Quality Coordinators.

Requirements

• Associate degree in a related field and/or 1-3 years related experience and/or training.
• Basic mathematical skills.
• Intermediate computer skills with knowledge of various computer programs.
• Full professional proficiency in speaking, reading, and writing fluently and accurately.
• High reasoning ability to solve practical problems and interpret various instructions.

Nice-to-haves

• Ability to identify and resolve problems in a timely manner.
• Willingness to make decisions.
• Excellent time management skills.
• Ability to follow instructions and respond to management direction.

Benefits

• Competitive rewards program
• Opportunities for professional growth and development
• Inclusive workplace culture
• Focus on quality and operational excellence