JPMorgan Chase - Youngstown, OH
posted 2 months ago
Full-time - Entry Level
Youngstown, OH
Credit Intermediation and Related Activities
About the position
As an Associate Relationship Banker at Chase, you will play a crucial role in delivering exceptional customer service and building lasting relationships with clients. This position involves welcoming customers into the branch, understanding their financial needs, and providing tailored solutions through various banking products and services. You will also have opportunities for career development through cross-training, making this role both rewarding and dynamic.
Responsibilities
- Engages clients making them feel welcomed and delivering an exceptional customer experience by acting with a customer-first attitude.
- Engages with clients that enter the branch by making a personal connection, asking open-ended questions, and listening to make recommendations on their accounts, financial, and complex servicing needs.
- Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever, and however they want.
- Meets with branch assigned customers in person and over the phone to continue building lasting relationships, discover financial needs, tailor products, and offer new tools to help customers meet their consumer banking and investment goals.
- Partners with licensed bankers, financial advisors, mortgage bankers, and business relationship managers to connect customers to experts who can help them with specialized financial needs.
- Assists branches by performing branch operations when needed, which may include acting in dual control and assisting with maintenance of cash devices including cash vaults and ATMs while adhering to all bank policies and procedures.
Requirements
- 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results.
- High school degree, GED, or foreign equivalent.
- Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training.
- Excellent communication skills in person and over the phone with proven ability to tailor features and benefits of products and services to customers with differing needs.
- Ability to work branch hours, including weekends and some evenings.
Nice-to-haves
- College degree or military equivalent.
- Professional, thorough, and organized with strong follow-up skills.
- Exude confidence with clients when sharing product knowledge and solutions.
- Experience adhering to policies, procedures, and regulatory banking requirements.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
