Associate Relationship Manager

About the position

The position involves servicing primarily walk-in customers to fulfill their specific transactional requirements through high-quality customer service. The role aims to increase product penetration through cross-selling and achieving allocated portfolio and revenue targets.

Responsibilities

• Maximize sales performance to achieve given revenue targets (self and branch) through liability products, wealth management products, and asset-related products.
• Generate new business via sales promotions, out-marketing calls, presentations, and in-branch contacts.
• Participate actively in branch sales planning to generate action plans for meeting targets.
• Ensure adherence to the bank's Mis-selling & Sales Policies at all times.
• Manage difficult customer situations and ensure a high level of customer service in the branch.
• Ensure compliance with internal and external guidelines and maintain minimal comments in audits and inspections.
• Process transactions with a high level of accuracy to satisfy customer needs.
• Ensure validity and completeness of transactions processed and authorize concessions relative to exchange rates, fees, and charges.
• Facilitate first-time resolution and minimize rejections and customer complaints.
• Monitor customer satisfaction survey ratings and ensure continuous improvement.
• Take responsibility for general reconciliation and control activities.
• Find ways to improve operational efficiency and control costs to meet budgets.
• Be multi-skilled to handle all kinds of transactions and services in the bank.
• Manage growth and attrition of the customer base and improve product per customer.
• Ensure compliance with policies related to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention.
• Manage premises in areas of merchandising, housekeeping, and branch upkeep.

Requirements

• Bachelor's degree.
• Strong relationship management skills.
• Sales and marketing experience.
• Business development capabilities.
• Digital marketing knowledge.
• Strategic planning skills.

Benefits

• Core bank funding for retirement savings, medical and life insurance.
• Flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity leave (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days).
• Minimum global standards for annual and public holiday combined to 30 days minimum.
• Flexible working options based around home and office locations.
• Proactive wellbeing support through Unmind, a digital wellbeing platform.
• Continuous learning culture with opportunities to reskill and upskill.