Associate Relationship Manager

Standard Chartered - Bangalore, IN

Full-time - Entry Level

Bangalore, IN

Credit Intermediation and Related Activities

About the position

The position involves servicing primarily walk-in customers to fulfill their specific transactional requirements through high-quality customer service. The role aims to increase product penetration through cross-selling and achieving allocated portfolio and revenue targets.

Responsibilities

• Maximize sales performance to achieve given revenue targets through liability products, wealth management products, and asset-related products.
• Generate new business via sales promotions, out-marketing calls, presentations, and in-branch contacts.
• Participate actively in branch sales planning to generate action plans for meeting targets.
• Ensure adherence to bank's Mis-selling & Sales Policies at all times.
• Provide high levels of customer service in the Branch and manage difficult customer situations.
• Ensure compliance with internal and external guidelines and maintain minimal comments in audits and inspections.
• Process transactions with high accuracy to satisfy customer needs.
• Ensure validity and completeness of transactions processed and authorize concessions relative to exchange rates, fees, and charges.
• Facilitate first-time resolution and minimize rejections and customer complaints.
• Monitor customer satisfaction survey ratings and ensure continuous improvement.
• Take responsibility for general reconciliation and control activities.
• Find ways to improve operational efficiency and control costs to meet budgets.
• Be multi-skilled to handle all kinds of transactions and services in the bank.
• Manage growth and attrition of the customer base and improve product per customer.
• Ensure compliance with policies related to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention.
• Manage premises in areas of merchandising, housekeeping, and branch upkeep.

Requirements

• Bachelor's degree
• Strong relationship management skills
• Sales and marketing experience
• Business development skills
• Digital marketing knowledge
• Strategic planning capabilities

Benefits

• Competitive salary and benefits to support mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance.
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave.
• Flexible working options based around home and office locations.
• Proactive wellbeing support through a digital wellbeing platform.
• Continuous learning culture with opportunities to reskill and upskill.
• Inclusive and values-driven organization that embraces diversity.