Associate Representative Customer Service

CenterPoint Energy - Houston, TX

Full-time - Entry Level

Houston, TX

Utilities

About the position

The Associate Representative Customer Service role at CenterPoint Energy involves responding to customer inquiries and complaints in a high-volume call center environment. The position focuses on providing effective customer service through various communication channels, ensuring customer satisfaction, and promoting additional services offered by the company.

Responsibilities

• Responds to all questions relating to customer service inquiries via verbal and/or written communication with a focus on one call resolution.
• Performs direct customer contact through various channels including phone, email, and chat.
• Completes administrative functions and data entry.
• Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
• Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows up on customer accounts.
• Solicits customer feedback on service provided and initiates action based on customer feedback.
• Receives and appropriately prioritizes trouble calls.
• Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
• Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
• Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company.
• Interacts with other departments to resolve customer inquiries and achieve customer satisfaction.

Requirements

• Requires a high school diploma or GED.
• Requires a minimum of 1 year customer interaction experience, preferably in a high-volume call center environment.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution